Extensions and teams
Communication between users, locations and compatible devices.
Your business answers, wherever it needs to
Connect extensions, teams and locations with telephony organized around your support and service routines.
What the solution delivers
VoIP telephony
Scope is defined around your environment, licences and operational priorities.
Call flows
Queues, routing, messages and schedules organized for service.
Management and records
Visibility into calls and settings to follow operations.
How we work
Connections designed for real use
- 01
Service flows
We design extensions, queues and routing to connect each contact to the responsible team.
- 02
Connected work
We integrate telephony with Microsoft Teams and CRMs such as Salesforce. WhatsApp can join the GoTo Customer Engagement shared inbox, depending on the subscription package and regional availability.
- 03
Assisted deployment
We support setup, testing and team guidance through the launch.
Technologies that can be part of the project
Before we start
Does the solution have to replace what we use?
We start with your current environment. We identify what can be kept, integrated or adjusted before proposing a change.
How are the project and support defined?
The proposal sets out deliverables, responsibilities, dependencies and support terms, so your team knows the scope before work begins.
Does Rever support operations after delivery?
Support, maintenance and periodic reviews can be included in the scope. Frequency and coverage are agreed around your company’s needs.
Connected solutions
VoIP telephony
Let’s understand your situation
A conversation about what needs to work better, what is already in place and which changes make sense now.
